ADC Practice Question — Adverse Events, Complaints, Practitioner Health & Research

Regarding the complaint itself, the Code requires the dentist to:

Ethics and professionalism questions in the ADC written exam test your understanding of the Dental Board of Australia Code of Conduct — professional boundaries, mandatory reporting, delegation, and cultural safety. This exam-level vignette tests your ability to apply the Code to clinical scenarios.

A patient lodges a formal complaint with the Dental Board alleging that a crown the dentist placed six months ago was poorly fitting and has caused ongoing pain. The patient is scheduled for a follow-up appointment next week for an unrelated issue — a routine examination. The dentist is upset by the complaint and believes it is unjustified. Regarding the complaint itself, the Code requires the dentist to:

A. Acknowledge the patient's right to complain, respond constructively and promptly, and ensure the complaint does not adversely affect care — regardless of whether the dentist believes the complaint is justified
B. Provide a comprehensive written defence of the clinical decisions to the patient, explaining in detail why the complaint is unfounded, why the treatment was clinically appropriate, and outlining the evidence base supporting each step of the treatment that was provided
C. Refrain from any direct response to the patient about the complaint and direct all future communication exclusively through the Dental Board's formal investigation process, to avoid prejudicing the investigation or creating admissions that could be used against the practitioner
D. Acknowledge receipt of the complaint but formally advise the patient that the practice's internal complaints resolution process must first be fully exhausted before the Dental Board will consider the matter or commence any formal investigation into the allegations

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Sources cited

Therapeutic Guidelines v4 Odell's 3rd & 4th Ed IADT 2020 Code of Conduct CMS (Evans) Infection Control + more

Show the answer and cited explanation

Correct answer: A

Section 3.11 requires acknowledging the person's right to complain (3.11a), providing a prompt, open and constructive response (3.11c), and ensuring the complaint does not adversely affect care (3.11d). Importantly, these obligations apply regardless of whether the practitioner believes the complaint has merit. Option B is defensive rather than constructive — a 'detailed defence' is not the same as an 'open and constructive response.' Option C unnecessarily restricts communication — the Code requires direct constructive response, not silence. Option D fabricates a procedural prerequisite that the Code does not impose.

Source: Section 3.11(a)(c)(d) — complaints handling

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How are Adverse Events, Complaints, Practitioner Health & Research questions structured in the ADC written exam?

ADC Adverse Events, Complaints, Practitioner Health & Research questions present as clinical vignettes requiring management decisions. The correct answer is always traceable to a guideline source.

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Focus on decision points — when the guideline says X vs Y. The exam tests application, not recitation.

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Regarding the complaint itself, the Code requires the dentist to:

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